Telephony Developer

Job Description

– Responsible for handling developments for telephony system used by contact center.


– Develop call flow scripts and assess user experience based on contact center requirement.​


– Technical support for call flow changes and initiatives​


– Oversees the preparation and planning of call flows and communication improvements.​


– At least 3 years experience on coding and development on Voice Solutions


– Has knowledge and background on
call flow development


– Programming Languages: Java VXML, Php, SQL, VoiceXML


– Web Scripting: HTML, JSP, JavaScript


– Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform


– Has knowledge on API integrations
and development


– Design Thinker


– Possess keen organizational and people handling skills.


– Problem solving ability.


– Ability to foster teamwork.


– Good analytical and problem solving skills


– Express oneself clearly in conversations, interactions and business writing.


– Self-organizing.


– The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.


– The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

Join our Team

Send your resume to with the subject line: “Telephony Developer Application”.