– Responsible for handling developments for telephony system used by contact center.
– Develop call flow scripts and assess user experience based on contact center requirement.
– Technical support for call flow changes and initiatives
– Oversees the preparation and planning of call flows and communication improvements.
– At least 3 years experience on coding and development on Voice Solutions
– Has knowledge and background on
call flow development
– Programming Languages: Java VXML, Php, SQL, VoiceXML
– Web Scripting: HTML, JSP, JavaScript
– Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform
– Has knowledge on API integrations
and development
– Design Thinker
– Possess keen organizational and people handling skills.
– Problem solving ability.
– Ability to foster teamwork.
– Good analytical and problem solving skills
– Express oneself clearly in conversations, interactions and business writing.
– Self-organizing.
– The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.
– The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
Send your resume to careers@ubx.ph with the subject line: “Telephony Developer Application”.
